Shipping costs for all orders are calculated at checkout.
We take great care to bundle your orders securely, so your items arrive safe and sound. We send in locally manufactured 100% recycled corrugated cardboard boxes to minimise our impact on the environment.
We prefer to use Sendle, a 100% carbon neutral delivery service and certified B Corporation, to send items within Australia.
Sendle is unfortunately unable to deliver to PO Boxes – please provide a street address. Alternatively, if you need to send to a PO Box please select a paid shipping option and we will send via Australia Post.
BIN SHIFT orders will automatically have ‘Authority to Leave’ applied by Sendle.
Deliveries within Adelaide typically arrive the day after shipping, deliveries to other Australian cities arrive within 2-3 days.
All deliveries are fully tracked – you will receive your tracking number in the email notifying you that your order has shipped.
Click & Collect
Click & Collect is available for Adelaide customers only.
If you live in Adelaide, you will be given the option at Checkout to pick up your order from the amazing EcoLateral Stores in Brighton and St. Morris. We will be delivering orders to both Ecolateral stores every Thursday and will send an email confirmation letting you know that your goods are at your chosen Ecolateral store ready for you to collect. We ask that you please collect your order within 2 weeks of it being delivered to your chosen Ecolateral Store. Please direct any product and delivery enquiries to BIN SHIFT.
We pack orders twice a week. Parcels are generally collected by our couriers the next business day after we book the shipment.
Once you’ve placed your order, you will receive an email confirmation with your order number. When your pick-up has been booked, you will receive a shipping confirmation email with tracking information. Please allow at least 24 hours for the tracking information to update before reviewing your tracking status.
We hope you love everything you purchase from us, but if something isn’t quite right, we accept returns within 7 days (with some exclusions and conditions apply, see below).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We offer full refunds to the original payment method or exchanges on full-priced items, and exchanges or store credit ONLY on sale items.
If you wish to return or exchange an item you purchased from our online store, please contact us prior to returning your item for authorisation.
- We offer refunds or exchanges on eligible purchases if actioned within our 7 day return timeframe, commencing from the date the parcel was delivered or collected from a pick-up location (according to the tracking information) and ending on the date the items are received back in our store.
- Items returned outside the 7 day return timeframe are eligible for store credit ONLY at our discretion ~ returns for store credit may be rejected if the return request or return shipping was not actioned in a timely manner.
- Only partial refunds will be granted if any item is not in its original condition, is damaged or missing parts for reasons not due to our error
- You will be responsible for shipping costs in the case of either a refund or exchange. We recommend you send the parcel via a secure shipping method with tracking and insurance. We don’t guarantee that we will receive your returned item.
Returns will be processed within 3 business days of receipt, with payment refunded to the original payment method.
Unfortunately we cannot refund the original or return shipping costs. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
The address to send returns to is:
3 Gowrie Street
Torrens Park SA 5062
Please choose carefully as we are unable to cancel or modify an online order once it has been placed.